Challenge

Travelling is more and more a commodity, every year the amount of passengers traveling by airplane increases (Eurostat, 2016). Airlines have made the decision to let passengers take one or more pieces of hand luggage for free with them inside the cabin. But due to limited space in the overhead bins, not all hand luggage will fit inside the cabin. Combining the increasing amount of passengers and the limited space in the overhead bins leads to flights with a surplus of hand luggage at the gate.

Looking at bag collection on board, research shows that this is among the top three factors during a passengers journey which has the most negative effect on the experience (SITA, 2015). The most negative emotions are experienced during security check, on the second place we find bag collection on board and lastly the passport check at customs. So, decreasing the amount of luggage which is taken on board, will increase the passengers experience of traveling by airplane.

Solution

Concepts

During the course Advance Concept Design (ACD) three different concepts were developed: John, Tim & Eric. Together with the client PASSME, the handlugage scanning app TIM was choosen to be further developed.

Final result

January 2019
My design is featured in the paper by Hiemstra-Van Mastrigt, S., Ottens, R., and Vink, P.: Identifying bottlenecks and designing ideas and solutions for improving aircraft passengers’ experience during boarding and disembarking.

September 2018
KLM introduces an Augmented Reality handluggagecheck application.